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Terms & Conditions

Payment Instructions

Our Vehicle is equipped with an EFTPOS terminal, full payment is expected when we are at the payer's address (pickup or delivery), wherever the payer is located. Payments with visa/debit card are accepted. We do not accept Diners or American Express. Cash payments not accepted - Eftpos is available and invoices can be arranged for businesses only (if agreed prior) with payment due upon receipt. Any unpaid debts incur an agency collection fee.

Terms and Conditions

  • Cancellations within 24 hours of a planned/booked pickup incur 80% of total charges.

  • If you have booked our services and we arrive to collect and the pick-up is not available 80% of the charge is payable as we have reserved the space for you.

  • We offer a door-to-door service, we do not pack or unpack your items and we expect your items to be ready and in a transportable state. We do use blankets and straps in the van to secure loads as needed.

  • Any undisclosed access issues may result in your pickup or delivery not being made, further charges may apply.

  • We do not accept third-party bookings unless the details of all parties are provided.

  • Quotations are for items agreed upon, extra things that you may ask us to transport incur an additional charge. Where items are heavier and or larger (within reason) than advised, we will charge appropriately.

  • Hourly rate hires - Time starts at our departure from our Kerikeri location to our return to Kerikeri, if you prefer, we can offer you a full-price quotation.

  • We do not place/arrange delivered items into your home nor unpack / setup, if you require this, please let us know we will do our best to accommodate.

Privacy Statement

We collect your personal information in order to:

  • Provide our services as part of our business

  • Providing some information is optional. If you choose not to enter some information, we'll will be unable to provide some services.

  • We keep your information safe by Storing in encrypted files and only certain staff have access to it .

  • We keep your information for two years at which point we securely destroy it by securely erase the information.

  • You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at freight@thatvanguy.co.nz

Insurance Guidance

That Van Guy (Herein after “TVG”) - Terms and Conditions

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Acceptance of items or goods for transportation.

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Please read the following information carefully. This information is for residential, commercial and business customers. Where price estimates are provided based on information given by the customer, TVG reserves the right to alter prices as a result of inaccurate information. This includes the dimensions, weight, number of items or delivery access conditions.

TVG have requested accurate information from the customer when quoting for any moving and delivery job. Additional charges may also be incurred for address redirection, additional labour required, storage, waiting time, services not requested and packing materials.

TVG will ascertain if any personal items or commercial goods are not safe to transport or are insufficiently packaged that may cause potential damage to either the item being moved, other items, or the transport vehicle. We reserve the right to reject acceptance of any item/s or goods.  

TVG follows strict Health and Safety regulations to ensure no unnecessary risks are taken with transporting any items or goods.

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Excluded items not permitted for transportation.

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To protect the safety of your items and any potential risks, certain items are NOT accepted for transport by TVG.

1) no flammable substances such as petrol/full LPG cylinders.

2) no dangerous or hazardous goods including paint and automotive batteries.

3) no dirty engines or unpackaged car parts.

4) no wet pot plants, garden / outdoor items that are wet and dirty

If you are in doubt and have any questions, please call us to discuss, we are happy to help and discuss the best solution.

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Insurance options and The Contract and Commercial Law Act 2017.

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Insurance Cover.

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TVG strongly recommends to all customers to ensure there is adequate insurance cover in place for private and commercial items and goods.

While every care is taken when transporting private items and goods, accidents can and may happen. For this reason, TVG advises customers to ensure that the best option is to contact your Home and Contents insurance provider. It is advised to ask for specific Transit Cover for the duration of the move. Most home and contents policies do not specifically cover goods in transit as part of a private move. Although transit insurance cover could be included if organized. Alternatively, we can assist in arranging for NZI Transit Insurance on your behalf through our insurance broker (O’Connor Warren)

If you don’t wish to take out your own insurance, you are acknowledging and accepting that you are using our services “At Owner’s risk” as defined by The Contract and Commercial Law Act 2017.

Please contact us if you’d like more information on this.

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Insurance is not included for Household Goods and Personal Effects.

Please note our prices do not include insurance cover. Our transport delivery service is carried at the Owner’s (Customer’s) risk with no insurance. As defined by The Contract and Commercial Law Act 2017.

“All goods are carried at the owner’s risk. This means that we (the carrier) will pay no compensation if the goods are lost or damaged, unless we (the carrier) intentionally loses or damages them.” 

 

Towing Policy

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We are not responsible for damage due - to unroadworthy Trailers, Boats, Caravans, or food trailers, or any damage to contents that may be inside. All trailers must have a current WOF and Registration, your own transit insurance is required.

 

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