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Terms & Conditions

Payment Instructions

Our Vehicle is equipped with an EFTPOS terminal, full payment is expected at job completion. Payments with visa/debit card are accepted. We do not accept Diners or American Express.Cash payments not accepted - Eftpos is available and invoices can be arranged for businesses only (if agreed prior) with payment due immediately on receipt. Any unpaid debts incur an agency collection fee.

Terms and Conditions

  • Cancellations within 24 hours of a planned/booked pickup incur 80% of total charges.

  • If you have booked our services and we arrive to collect and the pick-up is not available 80% of the charge is payable as we have reserved the space for you.

  • We offer a door-to-door service, we do not pack your items and we expect your items to be ready and in a transportable state. We do use blankets and straps in the van to secure loads as needed.

  • Any undisclosed access issues may result in your pickup or delivery not being made, further charges may apply.

  • We do not accept third-party bookings unless the details of all parties are provided.

  • Quotations are for items agreed upon, extra things that you may ask us to transport incur an additional charge. Where items are heavier and or larger (within reason) than advised, we will charge appropriately.

  • Hourly rate hires - Time starts at our departure from our Kerikeri location, if you prefer we can offer you a full-price quotation.

Privacy Statement

We collect your personal information in order to:

  • Provide our services as part of our business

  • Providing some information is optional. If you choose not to enter some information, we'll will be unable to provide some services.

  • We keep your information safe by Storing in encrypted files and only certain staff have access to it .

  • We keep your information for two years at which point we securely destroy it by securely erase the information.

  • You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at

Insurance Guidance

That Van Guy has a full public liability insurance cover. We also have Road Carriers insurance (this is a standard industry cover of $2000 max, note this cover does not cover second-hand or used household furniture & other Items).​

We strongly recommend you have your own transit insurance cover for your items.

  • Towing policy, we are not responsible for damage due - to unroadworthy Trailers, Boats, Caravans, or food trailers, or any damage to contents that may be inside. All trailers must have a current WOF and Registration.

  • ALL High-value items must be covered under your own insurance prior to collection.

​All Care, No Responsibility items include...

  • Glass (included is glass in cabinets, windows, doors, mirrors, etc) and vehicle windscreens.

  • Granite and engineered stone. The reason for this is often there is already some “micro” damage that is only accentuated with road transportation.

  • MDF / Particle board furniture that is assembled. Often this type of furniture is very weak structurally and is not suitable for moving or transportation.​​

  • Animals / Pets, we do love animals and will take the best of care however we are not vets and do not know the health of the animal and any symptoms they might present in a road journey.

Note the above “all the very best care but no responsibility” basis and we do not cover any loss if there is any damage.

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